The "All You Can Eat" IT Support Helpdesk on Demand

No matter what issue you're facing, you can rest assured that if you call us for IT Support, your issue will be resolved quickly and efficiently and you can forget about it. Long hold times are a thing of the past.

Think Concepts IT Support Staff are able to internally escalate complex issues in a timely manner, meaning even level 2 or 3 issues can be resolved quickly and precisely on our Help Desk. Far exceeding the escalation time and accuracy of our competitors. Our personal touch is proven through our ability to be friendly and knowledgeable about our client base, allowing us to have a positive impact on the issues resolution. You can read what our clients think about our work here.


 
 
 
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HELP DESK MENU

TROUBLESHOOTING
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Resolution of email and internet issues.

CLOUD SERVICES
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Remote access, cloud based applications.

SECURITY
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Two-factor authentication.
Anti-virus solutions, removal of viruses and malware.
Firewall set up.
VPN and WAN configuration.

NEW HARDWARE INSTALLATION AND CONFIG
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We supply all major vendors and build our own custom workstations and servers. Printers, laptops, tablets, point of sale, and networking equipment.

SERVER NETWORK AND INFRASTRUCTURE
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Servers, LAN, WAN, remote access and back up.

WIRELESS NETWORK INSTALLATION
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Office solutions and point to point connections for two different sites.

SOFTWARE INSTALLATION AND SUPPORT
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Product and licensing for all major vendors.

CCTV SYSTEMS
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IP and analogue camera set up.

CONSULTING
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Our friendly consultants will help you leverage technology to streamline your business.

VOIP
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Utilise VoIP through your existing PABX telephony system or upgrade to a new system.