Important Update for all Xtra and Spark email users

Spark has announced that it will be moving its Xtra email service to New Zealand-owned email provider, SMX.

Spark will be seeking customers' permission to move their data and will progressively move Xtra customers to the new email platform over a three-month period from January next year. The company will be communicating directly with customers to let them know about the changes and what to expect over the coming months. All customers will keep their existing Xtra email address.

Spark Home, Mobile and Business CEO, Jason Paris says that its decision to partner with Auckland-based SMX is great news for customers and for New Zealand business.

“Our customers tell us that their email service, including their @xtra.co.nz email address, is critically important to them. After a positive nine-year relationship with Yahoo, we have decided to transition our email service to SMX, a New Zealand based provider. We know that email is a critically important service to our customers and we are dedicated to making this transition as seamless as possible for our users.”

“To manage the migration securely, all customers must give us their permission on the spark website to migrate their Xtra email address, contacts and data. All those who register before 17 October will be in a daily draw to win $100 Prezzy cards. We’ll be in touch with all of them over the next few months, explaining the process and the benefits they’ll see.” said Mr Paris.

Spark says, "Customers will need to opt-in to the migration process as soon as possible to ensure their contacts, calendar entries and emails are migrated from Yahoo - they will retain their Xtra email address. Customers can go to www.spark.co.nz/email for more information or they can call a dedicated Xtra helpline on 0800 934 348 if they have any questions."