IT Support
Get fast, efficient resolution for all your IT issues with our IT support helpdesk
When things go wrong in your IT environment you need help, fast. Periods of downtime can be extremely costly to a business. When an issue arises, it literally pays to have it remedied quickly.
Our 24/7 IT support helpdesk can help. Think of us as your own internal IT support team, ready to tackle any issue with urgency. Whether you require a swift resolution to a significant problem or simply want a question answered, our friendly and knowledgeable helpdesk staff will jump on it to keep your business moving.
Our robust internal escalation process ensures timely action, regardless of the complexity of the problem. And when you call, you’ll speak to a real live person who’s a pleasure to deal with. Our goal is always to make things easier for you, particularly when you’re having a problem.
We genuinely care about servicing the needs of our customers. We handle everything in house and can facilitate fixes on your behalf. Rest easy knowing that the talented team at Think Concepts can assist you with any of the following:
Troubleshooting
Quick diagnosis and resolution of any issues.
Cloud services
Secure storage, SaaS and PaaS.
Software installation and support
Products and licensing for all major vendors
CCTV systems
IP and analogue camera set-up.
VoIP services
Utilise VoIP through your existing PABX telephone system
or upgrade to a new system.
Wireless network installation
Office solutions, public wireless and point-to-point connections between two different sites.
Servers, network and infrastructure
Servers, LAN, WAN, remote access, and back-up.
Consulting Advice
Our friendly team of consultants can help you leverage technology to streamline your business processes.
New hardware installation and configuration
We supply all major brands and can help you install your printers, laptops, tablets, point-of-sale, and networking equipment.
Security
Two-factor authentication, Removal of viruses and malware, Firewall set-up and VPN & WAN configuration
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Frequently asked questions about our IT support helpdesk
Q: Can you help me after hours? +
A: Absolutely! Our IT helpdesk is available 24/7/365. We offer peace of mind that your IT systems are always in excellent hands.
Q: What kinds of IT questions do you answer? +
A: It doesn’t matter if your issue is big or small; our team of highly skilled technicians will answer all of your IT questions and resolve your issues.
Q: Can I expect my IT issues to be resolved quickly? +
A: Yes. Your service-level agreement (SLA) is our pledge to address your issues in a timely manner and details agreed-upon turnaround times. Our skilled helpdesk staff are committed to assisting you with whatever you need.