Telecommunications

Considering cloud-based phone solutions? Think Concepts can integrate your voice platform with your network for improved usability, collaboration, and flexibility.  

We offer the latest in telecommunications technologies, including telecommunications as a service (TaaS), unified communications (UC), and on-premise solutions.  

We begin with a consultation to develop a thorough understanding of your unique requirements. Depending on your business complexity, we can present a range of options, clearly explaining the benefits of each one so you can make an informed decision about the best fit for your business – today, tomorrow, and beyond. We’re also experts at devising elegant solutions for SMBs, with your budget and resources in mind.  

What is TaaS?

TaaS, or “telecommunications as a service,” turns your phone system into a monthly subscription service which is managed by the provider. Eliminate the need for on-premise hardware and high upfront costs – your provider stores and maintains the hardware so you don’t have to. All you need to do is make the same easy payment each month. 

Our customers love TaaS because it’s scalable and hassle-free. Add or remove users as needed to keep pace with fluctuating business demands. We can procure desk phones, headsets, and peripherals that work with your TaaS solution. And because your telecommunications platform is cloud-based, you can use it anywhere, not just in your office. Using a unified communications application, you can transfer calls to or from virtually any device! 

What are unified communications?

Unified Communications (UC) refer to systems that offer multiple communication and collaboration features in one platform. UC support a wide range of devices, from phones to laptops to home PCs and office workstations. UC solutions can be hosted locally or accessed as a subscription service (UCaaS). 

We supply, install, and support leading UC solutions for online collaboration including Microsoft Teams, Bria, and Access4. With a UC platform in place, teams of any size can answer calls, create conference rooms, store and access files, and more: 

·         Videoconference, group chat, and collaborate in real time 

·         Share your screen  

·         Customise your background and create virtual rooms 

·         Securely store, access, share, and co-author files from anywhere 

·         Connect across Windows, Mac, iOS, and Android 

·         Integrate apps and workflows to streamline tasks and processes   

Onsite solutions

Some businesses still require or want copper phone lines and on-premise phone systems, which require you to purchase telephony hardware, host it locally, and maintain it yourself. We understand that every business is different. We’re happy to provide guidance on the best setup for your needs and procure hardware that suits your business strategy. 

Communications your way

Whether you’re looking for an on-premise phone system or a TaaS-based solution, Think Concepts can help.  

We are a full-service provider of custom solutions, including software, hardware, and phone system migration. If you use third-party software, such as CRM solutions, we can work with you to explore the possibility of integrating your software with available telephony solutions.  

Whether your requirements are simple or complex, we’ll ensure an appropriate solution and a smooth transition from start to finish.