Telecommunications
Flexible, reliable communications services for your entire business
Considering cloud-based phone solutions? Think Concepts can integrate your voice platform with your network for improved usability, collaboration, and flexibility.
We offer the latest in telecommunications technologies, including telecommunications as a service (TaaS), unified communications (UC), and on-premise solutions.
We begin with a consultation to develop a thorough understanding of your unique requirements. Depending on your business complexity, we can present a range of options, clearly explaining the benefits of each one so you can make an informed decision about the best fit for your business – today, tomorrow, and beyond. We’re also experts at devising elegant solutions for SMBs, with your budget and resources in mind.
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TaaS, or “telecommunications as a service,” turns your phone system into a monthly subscription service which is managed by the provider. Eliminate the need for on-premise hardware and high upfront costs – your provider stores and maintains the hardware so you don’t have to. All you need to do is make the same easy payment each month.
Our customers love TaaS because it’s scalable and hassle-free. Add or remove users as needed to keep pace with fluctuating business demands. We can procure desk phones, headsets, and peripherals that work with your TaaS solution. And because your telecommunications platform is cloud-based, you can use it anywhere, not just in your office. Using a unified communications application, you can transfer calls to or from virtually any device!
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Unified Communications (UC) refer to systems that offer multiple communication and collaboration features in one platform. UC support a wide range of devices, from phones to laptops to home PCs and office workstations. UC solutions can be hosted locally or accessed as a subscription service (UCaaS).
We supply, install, and support leading UC solutions for online collaboration including Microsoft Teams, Bria, and Access4. With a UC platform in place, teams of any size can answer calls, create conference rooms, store and access files, and more:
· Videoconference, group chat, and collaborate in real time
· Share your screen
· Customise your background and create virtual rooms
· Securely store, access, share, and co-author files from anywhere
· Connect across Windows, Mac, iOS, and Android
· Integrate apps and workflows to streamline tasks and processes
What is Digital Calling?
Digital calling lets you make and receive phone calls over the internet instead of relying on traditional phone lines and physical handsets. It is powered by Voice over Internet Protocol (VoIP) technology but without the technical complexity. You can answer calls on your laptop, desktop, or mobile device, wherever you are working.
If your business has moved to cloud tools like Microsoft 365 or supports hybrid or remote work, digital calling can unify your communications. Benefits include:
Freedom to work anywhere without being tied to a desk phone
Ability to see who is available or busy before calling
Intelligent call routing to the right team or person such as sales, support, or admin
Features like call queuing, voicemail-to-email, and call recording that improve service and productivity
Communications your way
We work with you to deliver an appropriate solution and a smooth transition from start to finish. Our goal is to help your team communicate more productively and flexibly, with security and privacy fully in place.
Onsite Solutions
Some businesses still require or want copper phone lines and on-premise phone systems, which require you to purchase telephony hardware, host it locally, and maintain it yourself. We understand that every business is different. We’re happy to provide guidance on the best setup for your needs and procure hardware that suits your business strategy.
Check out some of our blogs relating to telecommunications
Working from home or in the office, unified communications collaboration platforms help teams synchronise VoIP, chat, file sharing and video conferencing.