Managed IT Services
Minimise your exposure to downtime with Managed IT Services
We understand that your systems are critical to your day-to-day operations, particularly as your business grows. We also understand that you’re not a tech expert. That’s our job.
Always approachable, Think Concepts is here for you. We’re customer-focused, innovative and accountable, turning tech-speak into ‘easy to understand.’
From end-to-end project management to software solutions to secure your data, we’re all about delivering better business outcomes through technology.
Our managed IT services include:
Strategy consulting
Our bespoke consulting services begin with an assessment of your current infrastructure, including how your hardware and software are working for your business. We’ll work with you to formulate effective IT strategies based on desired outcomes and provide a road map suggesting improvements to optimise your systems and plan for the future.
Onsite maintenance
In-person maintenance is included with your service agreement, and we’ll assign you a dedicated account manager, if not two. You’ll enjoy the expertise of a larger firm combined with the personalised attention of a boutique agency.
Extensive maintenance checks to keep systems performing at their peak are just part of the service we provide – not the norm in our industry. Why? We love interfacing with our clients and making ourselves available should you have any questions better discussed in person.
Round-the-clock monitoring
We don’t sit around, waiting for you to report a problem to us. We monitor the devices connected to your network, including servers, workstations, and guest devices. We can detect and fix problems remotely before they cause bigger problems.
Secure data backup with ThinkSafe
Our onsite or offsite backup solution, ThinkSafe ensures your data is safe and secure at all times. Should the unexpected happen, we can remotely restore your data and quickly get you up and running.
Frequent software updates with ThinkAhead
Up-to-date software improves performance, helps protect against external threats, and allows access to the latest features. Using ThinkAhead, we scan for vulnerabilities and apply the latest patches – at off-peak hours to minimise business disruption.
Reliable security for your network and devices
We offer a full suite of cybersecurity software solutions to protect your network from intruders. Our products keep your team safe from spam, phishing, malicious web content, and other security threats.
Contact us for Managed Services support
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Frequently asked questions about managed IT services
Q: Can managed IT services save my business money? +
A: There are three ways your business can save money through using a managed IT service.
Getting expert advice about new technology infrastructure will help you to make the most cost-effective decisions for your business.
We can advise you on ways technology can improve your productivity and connectivity.
When you use our managed service, there is no need to hire an in-house IT person. You can use our team, on demand, to resolve your IT issues at a fraction of the cost of an employee.
Q: How can managed IT services help my business? +
A: Managed IT services help prevent costly downtime.
We proactively monitor your network for issues and address them before they become bigger issues. With our team on alert 24/7, minimise interruptions and events that can impact your business. And when issues require action, your dedicated Think Concepts Consultant can guide you through every IT decision.
Q: What if a problem occurs after hours or on public holidays? +
A: Our experts are on hand 24/7/365 to help you with any problems that may arise in your IT network. Our IT Support Helpdesk will help you with any after-hours requests, so you can relax, knowing your IT is in safe hands.
Q: I already have an existing team. Do I need managed IT services? +
A: Our managed IT service can act as an extension to an already existing team. We can offer specific expertise and fill any gaps you may have in your IT department.
Q: What are Managed IT Services? +
A: Managed IT Services refer to the proactive management of an organisation's IT infrastructure and end-user systems by an external provider. These services are designed to handle the day-to-day operations of your IT needs. Think Concepts offers Managed IT Services to ensure your technology operates seamlessly and efficiently, enabling you to focus on your core business activities. Our services cover everything from network management and data backup to cybersecurity and 24/7 monitoring. By entrusting your IT environment to us, you gain access to a team of experts dedicated to maintaining and enhancing your technology infrastructure.
Q: What is the difference between Managed IT Services and break/fix IT? +
A: The key difference between Managed IT Services and break/fix IT lies in their approach to handling IT issues. Managed IT Services adopt a proactive approach, focusing on preventing problems before they occur. This includes regular monitoring, maintenance, and updates to ensure optimal performance and security. In contrast, break/fix IT services operate reactively, addressing problems only when they arise. While break/fix can be a suitable option for one-off issues, Managed IT Services provide a more comprehensive and preventive solution, leading to greater efficiency and fewer disruptions.
Q: What kind of technical support can I expect from a provider of Managed IT Services? +
A: With Managed IT Services from Think Concepts, you can expect comprehensive technical support tailored to your business's specific needs. Our support includes:
- 24/7 Monitoring: Continuous monitoring of your IT infrastructure to detect and resolve issues promptly.
- Helpdesk Support: Access to knowledgeable IT professionals ready to assist with any queries or issues you may encounter.
- Preventative Maintenance: Regular updates and maintenance to ensure your systems run smoothly and securely.
- Strategic IT Guidance: Expert advice on technology trends and strategic planning to enhance your IT efficiency and alignment with business goals. Our commitment is to provide not just technical support, but a strategic partnership that enhances your overall business performance.
Q: What’s the Difference Between Managed IT Services and Cloud Services? +
A: Managed IT Services and Cloud Services, while often overlapping, serve distinct roles in an IT strategy. Managed IT Services encompass the comprehensive management of your entire IT infrastructure, which may include cloud-based components. These services involve the ongoing support, maintenance, and enhancement of all your IT systems, whether they are cloud-based, on-premises, or a hybrid. On the other hand, Cloud Services specifically refer to the delivery of various IT services (such as servers, storage, databases, networking, software) over the internet, or "the cloud". These services offer greater flexibility, scalability, and cost-effectiveness, allowing businesses to access technology resources on demand. While Cloud Services can be a part of Managed IT Services, Managed IT encompasses a broader range of responsibilities and support, ensuring that all aspects of your business’s technology are running optimally.
And how to get on board if it is
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